FAQ
Frequently Asked Questions
- Luxury Van: (72 hours from the pickup time)
- Premium SUV: (72 hours from the pickup time)
- Standard SUV: (72 hours from the pick-up time)
- Premium Sedan: (72 hours from the pick-up time)
- Standard Sedan: (72 hours from the pick-up time)
- Cancellations made more than 72 hours before the scheduled pickup will be subject to a 20% cancellation fee, and the remaining 80% will be refunded as credit.
- Cancellations made less than 72 hours before the scheduled pickup will incur the full fare.
- All last-minute bookings entail upfront charges and are non-cancellable. Charges for these bookings are non-refundable.
We provide our airport transportation services at select airports, including:
- Logan International Airport (BOS)
- Rhode Island T.F. Green International Airport (PVD)
- John F. Kennedy International Airport (JFK)
- LaGuardia Airport (LGA)
- Newark Liberty International Airport (EWR)
- Bradley International Airport (BDL)
- All airports in New York (JFK, LGA, EWR)
- All airports in Massachusetts (BOS, PVD, BDL)
At janoride Limo Service, we do not provide child seats. Passengers are responsible for supplying and properly installing their own car seats in accordance with state and federal regulations.
For pickups at Logan Airport:
If a greeter wasn’t requested, proceed to the Limo pick-up area. Follow these guidelines:
- For BOS Terminal A, exit door A 102. Walk across two traffic islands to the limousine stand.
- For BOS Terminal B, use exit doors B101 or B113 on the arrivals level. Follow the pedestrian crosswalk into the parking garage.
- For BOS Terminal C, find the purple and black sign inside the terminal. Follow signs to the app ride (Uber and Lyft) parking area. Directly opposite is the limo parking area.
- For BOS Terminal E, exit door 104 and cross two traffic islands to reach the limousine area.
For airport pickups not originating from Logan Airport, you’ll receive specific instructions on where to meet the chauffeur.
To establish a janoride Livery account, simply follow this link: https://www.janoride.com. This link allows you to create both personal and corporate accounts.
Yes, there is a waiting time charge of $7.00 for every 5 minutes.
For non-airport pick-ups, waiting time applies after a grace period of 15 minutes has passed.
For domestic arrivals, waiting time applies after a grace period of 30 minutes has passed.
For international arrivals, waiting time applies after a grace period of 60 minutes has passed.
No, smoking is strictly prohibited in all janoride Livery Service vehicles.
No, our rates for airport transfers are calculated per trip, not per person.
No, Janoride Livery Service operates as a cashless experience company, ensuring transparency by charging the fare without hidden fees. However, we do accept cash gratuity.
Certainly, you can extend an hourly service by adding additional hours. However, to prevent inadvertent non-payment for the extended time during the trip, janoride Livery Service will charge the same number of hours as originally booked to the card on file. Following the service, any excess amount charged will be refunded. (This policy applies only if the client surpasses the initially booked and paid-for hours.)
Yes, an additional fee of 10% is applicable during federal holidays, which include New Year’s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independence Day (4th of July), Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
Our chauffeurs, unfortunately, cannot leave the vehicle unattended. They will await you at the designated limo parking area. However, we do provide an option through a third-party company that offers a meet and greet service inside the airport, for an additional fee of $80.
The hourly service encompasses a radius of 25 miles from the pick-up location. If the distance surpasses this specified mileage, it will be treated as a transfer and calculated accordingly.
Yes, Janoride Livery Service permits pets. However, if the pet weighs over 15 pounds, it must be placed in a cage. For smaller pets, they should be leashed or in a suitable case. For safety reasons, pets should not sit beside the chauffeur. Service animals, on the other hand, are not required to be crated.
Yes, a waiting time fee of $7.00 is applicable for every 5 minutes.
For non-airport pickups, waiting time will apply after a grace period of 15 minutes has passed.
In the event of snowfall, prioritizing the safety of the chauffeur and passenger, an upgrade to an SUV for the journey is advisable. Additional charges will be incurred in such cases.
Indeed, a minimum hour requirement is in place for hourly service, which varies based on the type of vehicle you have requested.
Certainly, you can make changes to an existing reservation by contacting our office and conversing with our customer service team. After confirming the original reservation, you’ll need to furnish the updated details. If modifications are being made on short notice, we will make every effort to accommodate your request.
Here’s our refund policy:
- For Sedan and SUV: If you cancel your reservation within 24 hours of booking, you will receive a full refund. If you cancel after 24 hours of booking, the amount will not be refunded but will instead be converted into credit.
- This credit can be utilized for future trips across the Massachusetts within 1 year. It’s applicable for bookings with our local affiliates.
- No refunds or credit will be issued for cancellations made less than 24 hours before the scheduled pick-up time.
- For Vans, Minibuses, Sprinters, and : Cancellations made more than 72 hours before the pickup time incur a 20% cancellation fee. The remaining 80% will be refunded as credit for future trips within the Massachusetts using our local affiliates, valid for up to 9 months.
- Chargebacks from the issuing bank should align with the above policies.
Certainly, we offer drop-off services for events such as concerts and games. For further assistance, please contact us at +1(617) 870 1400. We’d be happy to assist you.